Frequently Asked Questions

TendTo is a caregiving coordination app that brings everything into one place — medications, bills, appointments, documents, and family communication. Think of it as a shared command center for everyone involved in caring for a loved one.

TendTo is built for family caregivers, adult children managing a parent's care, spouses, and professional aides. Whether you're the primary caregiver or helping from across the country, TendTo keeps everyone on the same page.

Sign up for an account, create a care circle for your loved one, and invite family members to join. You can start adding medications, appointments, and documents right away. The whole setup takes about five minutes.

A care circle is a private, shared space for everyone involved in one person's care. It includes family members, aides, and anyone else who helps out. Everyone in the circle can see the same medications, appointments, bills, and documents — so nothing falls through the cracks.

Yes. TendTo is a progressive web app that works beautifully on any phone, tablet, or computer. Just open it in your browser and add it to your home screen for an app-like experience — no app store download required.

TendTo helps you manage medications (dosages, refills, interactions), medical bills, appointments, vital signs, daily journal entries, important documents, and tasks. Everything lives in one place so you never have to dig through emails or sticky notes again.

Add each medication with its dosage, schedule, and prescribing doctor. TendTo tracks refill dates, checks for drug interactions using the RxNav database, and even helps identify pills by appearance. You can see everything at a glance on the medication dashboard.

Upload insurance cards, legal documents, medical records, and anything else your care team might need. Documents are organized, searchable, and securely stored. No more frantic searches for that insurance card at the doctor's office.

Log upcoming doctor visits, specialist appointments, and therapy sessions with provider details, location, and notes. TendTo gives you a clear calendar view and can flag gaps in preventive care so nothing important gets missed.

Absolutely — that's what TendTo is built for. Invite siblings, spouses, aides, or anyone else in the care circle. Everyone sees the same real-time information, so you can stop the endless group texts and actually coordinate effectively.

TendTo offers three tiers: Free ($0/month for basic features), Family ($14.99/month or $11.99/month billed annually), and Premium ($24.99/month or $19.99/month billed annually). The Free plan is a great way to get started and see if TendTo is right for your family.

The Free plan includes one care circle, basic medication and appointment tracking, document storage, and access to the community forum. It has everything you need to get organized — paid plans unlock advanced features like AI assistance, unlimited storage, and priority support.

Yes, you can upgrade or downgrade your plan at any time from your account settings. If you upgrade, you'll get immediate access to the new features. If you downgrade, your current plan continues until the end of your billing period.

You can use TendTo's Free plan indefinitely — no trial period, no credit card required. If you want to try the Family or Premium features, we offer a 14-day free trial so you can explore everything before committing.

Yes. All data is encrypted at rest and in transit. We use Supabase with row-level security policies, which means your information is protected at the database level. Only members of your care circle can access your circle's data.

Only the people you invite to your care circle can see your care data. Each circle is completely private. Our team cannot access your health information without your explicit permission, and we never share it with third parties.

No, never. We do not sell, share, or monetize your personal or health data in any way. Our business model is subscription-based, not advertising-based. Your data belongs to you, period.

TendTo is designed with privacy-first principles and implements strong security measures including encryption, access controls, and audit logging. While we follow HIPAA best practices, TendTo is a family coordination tool, not a covered entity under HIPAA. We take your health data seriously regardless.

Tali is TendTo's built-in AI assistant, designed specifically for caregivers. She can help you understand insurance paperwork, look up medication information, summarize care notes, and answer questions about your loved one's care — all within the context of your care circle.

Tali can explain medical billing codes, check drug interactions, summarize long documents, help you prepare questions for doctor visits, and provide general caregiving guidance. She's like having a knowledgeable friend who's always available when you need a quick answer.

Tali provides helpful information to support your caregiving, but she's not a substitute for professional medical advice. She'll always remind you to consult your loved one's healthcare provider for medical decisions. Think of her as a research assistant, not a doctor.

Tali processes your questions within TendTo's secure infrastructure. Your conversations and care data are never used to train AI models, and Tali only has access to information within your care circle. Your privacy is protected by the same encryption and access controls as the rest of the app.